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is it possible to text with or talk to a human agent?
my account has no purchases history, just made a purchase on 9/24/2025 and have other purchases
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Locked
Discussions in this board are limited to the original poster and Community Mentors
my account has no purchases history, just made a purchase on 9/24/2025 and have other purchases
eburtonlab
Mentor11 months ago@kid-9449
Is it possible you made those purchases using a different eBay account?
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/