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is Feedback extortion allowed ?
Is feedback extortion now allowed ? I have the threat of bad feedback , demand was full refund with out sending back the item . And I even offered a free return shipping . The feedback given was that I sold a counterfeit product ( which I do not think is true ) I have escalated this to the “feedback department “ and have been denied a removal 3 times . Every reply that I get states this feedback will stand because it relates to a buyer experience . I was even told by one rep over the phone that there is nothing wrong with the feedback and the communication prior to the feedback is irrelevant in extortion cases . I can get most of the first level reps to agree with me over the phone but when they escalate it it always fails . When it fails I get what seems to be a canned reply . I ask for details on why my case is not feedback extortion and get no reply . of course I cannot seem to communicate with the people who actually have the power to remove the feedback . Any tips on how to handle this would be appreciated.
