Locked
Discussions in this board are limited to the original poster and Community Mentors
Is eBay or UPS mis-delivering and refusing honor their guarantee?
EBay acknowledged my order paid with PayPal. UPS, which does take photos, shows an unknown address, and later, admits that it delivery was to other than my PayPal Address. Is this a common grift. UPS guessed that the seller probably caused the problem, but I do not have, and never have, sent an ebay purchase to other than my home (of 50 years) address. Is this a common problem? Could it be frequent enough to be a grift? I ordered the same item from Walmart, inclined to provide business to struggling small businesses.
1 comment
eburtonlab
Mentor2 years agoYou can only determine if UPS is mis-delivering if you know for a fact that the correct address actually appears on the shipping label, and that UPS delivered somewhere else.
If tracking shows delivery but you do not receive anything, check with the shipping service to determine if the tracking number corresponds to a delivery to your address.
If not, you may be the victim of a false tracking scam or the seller may have given you the wrong tracking number by mistake. Either way, see here for some good instructions about what you can do about it:
https://community.ebay.com/t5/Shipping/What-do-you-do-when-ebay-support-will-not-help-you/m-p/340803...
What kind of feedback for selling does your seller have? You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.
If your seller is a drop-shipper, the seller may have been the victim of the company doing the drop-shipping and providing the tracking number.