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Irresponsible Seller
eBay offers no solutions when there is an uncooperative SELLER. ie. Won’t answer emails; item purchased and never shipped. All suggestions have to do with an uncooperative BUYER No solutions for the buyer except wait
6 comments
eburtonlab
Mentor3 years agoJust because a seller does not provide tracking or answer messages does not necessarily mean that the item has not shipped.
You can file an item not received case the day after the last estimated delivery date.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0
If the seller does not cooperate, after three business days ask eBay to step in and refund you.
1671.845
OP3 years agoOnce a seller is paid, it shouldn’t take two weeks to answer a simple question as to when I can expect my merchandise Too much time before eBay offers to “step inâ€
eburtonlab
Mentor3 years agoOnce a seller is paid, it shouldn’t take two weeks to answer a simple question as to when I can expect my merchandise Too much time before eBay offers to “step inâ€
If you are not willing to wait until the last estimated delivery date shown at the time of your purchase, buy from a different seller that provides an earlier delivery estimate.
Asking a seller when you can expect something is pointless if the seller has either already shipped and it's out of the seller's hands or if the seller has not shipped and is not cooperating.
There is an expected delivery date in the listing, and a procedure to follow if the item does not arrive by then, including filing a case the next day and asking eBay to step in once three business days have passed.
1671.845
OP3 years agoSight your study. EBAY DOESENT “step in†until two weeks from purchase date.
eburtonlab
Mentor3 years agoEBAY DOESENT “step in†until two weeks from purchase date.
The buyer has to request eBay to step in. The option appears after three business days from opening the case, at which point it can be used immediately:
"When you can ask eBay to step in
Once you've requested a return or reported that an item hasn't arrived, the seller should respond within 3 business days. After that, you can ask us to step in and help."
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
rfmtm
Mentor3 years agohttp://resolutioncenter.ebay.com/