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iPhone 14 Pro Case - Order #25-14618-86705 - Item not shipped and seller not responding
I need your help/advice regarding a problem with a purchase made on the platform.
- Purchase details
- Item: iPhone 14 Pro
- Purchase date: May 15, 2026
- Amount paid: $287.22 ($280 for the item + $7.22 shipping)
- Payment made: 05/15 at 11:00 AM
- Seller: throwback304
- Item ID: 188384131542
- What happened
After the purchase, I waited for the item to be processed and shipped. In the following days, I contacted the seller several times asking for additional information, screenshots, and valid tracking proof.
As of today, May 16, 2026, the seller has not responded to any of my messages and has not provided any proof that the item was shipped. There is no valid tracking associated with the order.
- Unrequested partial refund
A few hours after the purchase, a partial refund of $50 was issued to my account. I did not request this partial refund and I do not accept it as a final resolution. I also replied in the cancellation request that I do not accept a partial refund and want a full refund instead. - Actions already taken
- I requested order cancellation on 05/16 at 09:30 AM, explaining the lack of response and absence of shipping proof from the seller.
- I contacted the eBay virtual assistant, which informed me that I will only be able to open a formal “Item Not Received” case after May 23, 2026, if the item is not delivered.
- The seller still has not responded and has not provided any valid tracking information.
- What I am requesting
Under the eBay Money Back Guarantee, I am requesting a full refund of $287.22 to my original payment method because:
- The item has not been delivered
- There is no valid tracking
- The seller is unresponsive
- I did not accept the $50 partial refund
2 comments
kalemba
OP4 months agoI understand your point, and I agree that one day is still very early regarding delivery itself. My concern is mainly the lack of communication and the absence of any valid tracking or shipping proof, even after several attempts to contact the seller. The unexpected $50 partial refund also added to the confusion from my side.
I also noticed that the seller has at least one negative feedback related to the same type of item, where another buyer reported serious issues and had to go through the process of getting their money back. This made me even more cautious about the situation.
I do understand eBay’s procedures and timelines, and I will wait for the correct date if needed to open an Item Not Received case.
I just wanted to understand if other buyers have experienced similar situations and how these cases are usually resolved.
jacbarcollectibles
Mentor4 months agoYou said you made the purchase on May 15th so it is unreasonable to expect to receive the item on May 16th. eBay will not help you until the last estimated delivery date for the item has passed by at least one full day. Then you have up to 30 days to file an "Item not received" case. Sellers are not required to communicate with you but most will do given time for them to respond. Many sellers are not at on eBay over the weekend.