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international shipping order
i am in the ebay international shipping program....ebay won't allow me to send an invoice to a buyer
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i am in the ebay international shipping program....ebay won't allow me to send an invoice to a buyer
comics-scifi-collectibles
Mentor3 weeks ago@northforke You can not send invoices for EIS orders.
Are you trying to combine shipping?
You have to cancel the sales as problem with buyers address and refund the buyer. Let the buyer know why you are canceling first.
Then relist the items in ONE listing. You can only do this if the items are similar and from the same category due to customs regulations.
northforke
OP3 weeks agoIts only 1 order. Nothing combining. I've never had this happen. I usually invoice, they pay and i ship. I suppose I missed info on this. How do they, the buyer, receive an invoice than?
comics-scifi-collectibles
Mentor3 weeks ago@northforke There's never a need to send an invoice unless you are offering combined shipping. eBay sends the buyer an invoice.
northforke
OP3 weeks ago · Editedi can't see the buyers address but that could be the issue you say? He's in Spain.
comics-scifi-collectibles
Mentor3 weeks ago@northforke You don't see the buyers address because it is going to the Hub in Illinois. When you print the label it will have a code on it that ties the sale to you and the buyer.
northforke
OP3 weeks agothank you for all you're help - its really appreciated...
northforke
OP3 weeks agooops...when will i know i can print out a label?
comics-scifi-collectibles
Mentor3 weeks ago@northforke You will know when to ship the same as any of the other items you have sold. Once the buyer pays It will be in the awaiting shipment section here> https://www.ebay.com/sh/ord/?filter=status:AWAITING_SHIPMENT
northforke
OP3 weeks agoyou've been very kind and helpful and its greatly appreciated - Corrine
comics-scifi-collectibles
Mentor3 weeks ago@northforke you're welcome, happy to help