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International shipping major fail - suggestions?
I purchased a book collection from a USA seller (I am located in Canada) which was shipped in fourteen boxes due to size. I have USPS tracking info from the seller showing that all fourteen were delivered to the ebay international facility in the US. After that, nothing......except that over the next three weeks, five of the fourteen boxes were delivered by DHL Germany of all things.
A phone call to ebay about two weeks ago resulted in the information that ebay had no tracking numbers or other information to locate the other nine boxes.
I have requested a refund in full since a large part of the value of this purchase is that it is a complete collection.
Is this typical? I am about ready to file a protest on the credit card charge for the purchase.
comics-scifi-collectibles
Mentor8 months ago@9569robertd
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
You may have to pursue this with your card company. Note that once you go to your card company eBay can no longer help you
9569robertd
OP8 months agoI now have had a return approved by ebay. Still have a problem as they sent me one (1) return labwl which means I have to pack all 90 pounds of books into one big box and shlep that to the courier location. Still working on it .......
comics-scifi-collectibles
Mentor8 months ago@9569robertd. Be sure not to go over the weight limit for the shipping service that the label was provided for.
9569robertd
OP8 months agoThe DHL return label says "126 kg" which is 3x the weight of what I will be sending back, so I don't imagine that would be a problem.