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international shipping enabled but unable to buy
I have International shipping option enabled but a buyer has wrote me that they cannot buy and get the message "Unfortunately, this seller won't ship this item to Lublin, Poland." I don't have any exclusions in account preferences.
3 comments
7anna40
OP1 year agoThank you all for the suggestions. I decided to handle the shipping myself and not use Ebay's program.
comics-scifi-collectibles
Mentor1 year ago@7anna40 I wanted to clarify. I see that your listings are set up for the eBay International Shipping Program. You have to keep in mind that import restrictions AND restrictions of the eBay International Shipping Program will prevent shipping items to some countries.
If you'd like to share an item number I can check to see if the shipping is set up correctly on the listing.
eBay International Shipping Program
selforfun
Mentor1 year agoHi @7anna40
Even if international shipping is enabled in your preferences, this error can still happen if:
The item’s shipping settings exclude the buyer’s region, even though your global preferences allow it.
Check your active exclusion list here:
https://www.ebay.com/ship/prf/excludeRegions
Review your overall shipping preferences here:
https://www.ebay.com/ship/prf
Sometimes countries like Poland get excluded unintentionally at the listing level, not just in account settings.
The listing doesn’t include an international service, such as eBay International Shipping (EIS) or USPS International.
Edit the listing → go to Shipping section → make sure an international option is selected.
The item falls under a restricted category, like batteries, aerosols, or electronics with shipping limitations.
EIS is enabled on your account, but not selected for this specific listing. Some listings require it to be applied manually.
You can also review the latest program details here:
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
If all settings seem correct, try ending and relisting the item — that often clears internal blocks.