International shipping

Question

Hello,

I am signed up for international shipping as well as domestic. I sold two items today to the same customer who lives in Australia. He requested that I use USPS and combine the orders. I have no problem with that, but according to eBay, I can not invoice him the shipping cost. How do I handle this?

Thank you

comics-scifi-collectibles · Answer

@ironmanvet You can't send invoices for EIS orders.

You have to cancel the orders, refund, relist WITH direct by you shipping to Australia. Keep in mind when you direct ship YOU assuming all responsibility for the order. The buyer can file a not received refund request case as soon as one day past the last estimated delivery date. If the item is lost OR the buyer SAYS that the item is not as described then YOU refund. With eBay EIS program eBay handles all refund requests once the item reaches the hub safely.

Or you can just do this and still offer combined shipping with EIS program>>>

You can't combine shipping on EIS orders without doing a work around.

This is what I do>>>

Ask the buyer NOT to pay until all auctions are ended. Make sure you don't have auto unpaid cancelation set up for too short of a time OR add the buyer to your exemption list.

Auto Unpaid> https://www.ebay.com/Cancel/Preference/UnpaidPurchase

Exemption list>   https://www.ebay.com/bmgt/ExemptBuyers

Then let your buyer know how you will combine the orders....

Cancel all of the sales as problem with buyers address.

Relist combining ALL of the items into ONE Buy It Now listing. This can only be done if the items are similar and from the same category due to customs regulations.

To save time so you don't have to take new pictures these are the steps to save a copy of the photo from the listing. First go to the listing and click on it to open the main photo. Next use the snipping tool or screen shot to save a copy of the photo. ( right click to save a copy of the image no longer works on eBay's site)

Then you can just add the saved photos to the new listing.