Locked
Discussions in this board are limited to the original poster and Community Mentors
International shipping
I have a buyer in the Netherlands that wants to buy an item, but when they click on it, it says I don't ship there. I have International shipping turned on.
3 comments
mr_lincoln
Mentor1 year agoHi @hodge.kath
-The item could be a restricted item for that country
-There could be a weight or dimension off in your Shipping section making it too heavy or large for the EIS service.
-You may have EIS turned on for your account but not have International shipping turned on for that listing
hodge.kath
OP1 year agoI checked to make sure shells were okay to ship to the Netherlands.
mr_lincoln
Mentor1 year ago@hodge.kath
The issue could be on the Buyer's side of the pond:
Shipping seashells from the US to the Netherlands on eBay is possible, but there are regulations to follow. The Dutch Food and Consumer Product Safety Authority (NVWA) inspects imports of plant-based products, and a phytosanitary transport document is required. The shipping time from the US to the Netherlands is typically eight days3