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International shipping
I shipped internationally two items and they are lost. eBay gave credit to buyer for one and not the other. Both had the same tracking number.
8 comments
comics-scifi-collectibles
Mentor2 years ago@sanfredan HOW did you combine the order? Did you make a new listing with BOTH items in it?
Or did you just do a combine shipping like you can for domestic sale? You can't do that for EIS.
Let me know how you shipped so I can tell you your options.
sanfredan
OP2 years agoI sold two items and combined in one package
sanfredan
OP2 years agoI sold two items and combined in one package.
sanfredan
OP2 years agoI shipped internationally to hub. Both items had same tracking number. Both in one package.
comics-scifi-collectibles
Mentor2 years ago@sanfredan. BUT were they TWO different listings that you put in one box. You can't do that. If you did that's the cause of the problem.
You have to make a new listing with all items in it. This can only be done when the items are similar and from the same category.
You can try contacting CS and see if they will refund the buyer for the second item even though it sounds like you may have shipped incorrectly.
Here's how to contact eBay customer service >>
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/eBay/
sanfredan
OP2 years agoI did what you said and an eBay rep called me in one minute! Thank you so much for your help. I let him know that I had combined two orders in one package. He said not to worry that everything would be resolved by the 25th. WoW, you are too smart. Again, thank you, you are a treasure. Sandra
comics-scifi-collectibles
Mentor2 years ago@sanfredan. You're welcome. Going forward now you know that you have to create ONE new listing with the two or more listings to avoid this issue.
Here's how >>
eBay is rolling out the option so that buyers can combine shipping by making ONE payment for all items in their cart. This way the buyer receives a shipping discount automatically and you can ship in one package. This is only going to work for similar items.
This is what I do>>>
EIS orders can't be manually combined without doing a work around.
Ask the buyer NOT to pay until all auctions are ended. Make sure you don't have auto unpaid cancelation set up for too short of a time OR add the buyer to your exemption list.
Auto Unpaid> https://www.ebay.com/Cancel/Preference/UnpaidPurchase
Exemption list> https://www.ebay.com/bmgt/ExemptBuyers
Then let your buyer know how you will combine the orders....
Cancel all of the sales as problem with buyers address.
Relist combining ALL of the items into ONE Buy It Now listing. This can only be done if the items are similar and from the same category due to customs regulations.
To save time so you don't have to take new pictures save a copy of the main photo from each of the other listings to upload onto the new listing. Right click on the photo and select save as... name it something easy to find. The photo will be saved to your download folder, not the pictures folder.
Then you can just add the saved photos to the new listing.
sanfredan
OP2 years agoThank you so so much!!!! I contacted CS and they called me in one minute! He said everything will be resolved by the 25th. Again, thank you. You are a treasure. Sandra Daniel