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International shipping
I used the international shipping program to ship a brand new item out of sealed case. The buyer got the item and left neutral feedback stating it had some minor broken parts. The damage occurred during the shipping hub to the destination. I contacted ebay 3 times and was told that they will not do anything about it stating the policy stands. Here is the problem......it states in black and white in the international shipping policy that buyers leaving neutral or negative feedback will be removed! So why cannot they understand this? Even the agents agree it needs to be removed but after they speak to their supervisors they say they cannot.
Any ideas or help?
