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international return
I need to talk to a person
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
I need to talk to a person
mam98031
Mentor1 year ago@viktzubk
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
comics-scifi-collectibles
Mentor1 year ago@viktzubk I'm your person. I help buyers and sellers often with international returns.
I see that you are a seller. Did you ship the item to the buyer using the eBay International Shipping program? I checked a few of your recent sold listings and do see the EIS on your listings.
If you shipped with the EIS then the buyer just files a refund request and eBay handles the rest.
Once the item reaches the US forwarding location safely your job as a seller is done. If a buyer files a refund request for ANY reason the refund comes from eBay and you keep the sale. I wish that eBay had this awesome of seller protections for domestic sales!
Let me know if you did not ship with the EIS program or are not sure. I would need an item number and the buyers country to verify the shipping method.