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International Hub
I had mailed an item to a purchaser in Canada, and it was received at the hub on the 1st of July. The update has not shown that it has left the hub yet. Is this normal?? Thanks.
7 comments
evry1nositswindy
Mentor2 years agoLook at the estimated date of delivery. Shipments to Canada are taking longer I've noticed.
daslojk_0
OP2 years agoyeah looks like it's another week at least. Just thought it was weird for it to sit in the hub for a week. Thanks.
inceptions
Mentor2 years ago@daslojk_0
When packages leave the hub, the receive a new tracking #.
Click on the tracking # you have, scroll down, and you'll see the international shipping label tracking. Here's an example:
daslojk_0
OP2 years agoAppreciate the response - my package is still stage 1. delivered to hub on the 1st.
inceptions
Mentor2 years ago@daslojk_0
Depending on which hub it is, where it's going, how backed up they are, that may or may not be normal.
If the buyer is asking you where the package is and it's past the estimated delivery date shown in the order transaction then advise the buyer to open an item not received case and eBay takes it from there.
If you're just curious, then watch the tracking, but there is no action for you to take. Your responsibility is to get the item to the hub and then you're done.
daslojk_0
OP2 years agoyeah, the buyer didn't inquire, I was just trying to be proactive on their behalf. thanks for your help.
daslojk_0
OP2 years agoso now it's been at the hub since the 1st, and it's had international tracking number since the 10th, but still not handed to the shipper. this is pretty ridiculous at this point, no?