International customer says his end it shows I don't sell to Brazil.

Question

I do sell internationally and do not have any restricted countries, no countries are blocked. It shows I'm enrolled in selling internationally. Can't contact Ebay, no phone numbers. The Chat part is too generic, doesn't help my issue. Ever have this issue? How do I get Ebay to contact me?

eburtonlab · Answer

Not every type of item can be shipped to every country, even if you allow it. You must have a shipping method specified that allows that item to be shipped, and it must not violate any laws in either country.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/