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International claim/ return
Recently made a sale of an item that shipped to France using the International Shipping option. Buyer is claiming damage but his photos are dubious compare to my photos prior to shipping.
What I've read suggests that Ebay handles the entire issue (return) and that I am not involved.
My question is "do I have to initiate the process or does it begin automatically if/ when the buyer requests a return?"
Thank you !
1 comment
jacbarcollectibles
Mentor1 year agoThe buyer would have to initiate an "Item not as described" case. Once they do this then you contact customer service and let them know the shipping was through the EIS. They can then transfer the case to the EIS to handle.