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International Buyer Feedback
G'day. I'm a US based seller and sold an item to a Canadian buyer. I shipped the item the next day after receiving payment. The package was received by the Ebay International shipping hub and mailed to the buyer. However, the item was delayed by Canadian Customs, probably due to a back log over the Canada Post Office strike. The item did clear customs April 2. Without reaching out to me first, the buyer left "negative" neutral feedback and has not returned my messages. The buyer opened an item not received dispute, which Ebay has taken control of, as policy dictates. On the other hand, I have been unable to have the buyer's feedback updated or removed. This is an unfair blight on my otherwise 20+ year 100% positive feedback rating. Is there any recourse? Thanks and Cheers!
