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Insurance claims
How can I file an insurance claim for a damaged card that was returned to me. It got damaged during shipping to customer. Following ebay instructions is not allowing me to get to a claim/ insurance section. Please help. Thanks
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comics-scifi-collectibles
Mentor1 month ago · Edited@odbr-6 It depends on what shipping method you used.
USPS claims are filed on the USPS site>
https://www.usps.com/help/claims.htm
If you shipped with eBay Standard Envelope then you file a PIP insurance claim>
Filing a claim
If you believe your envelope was lost in shipping, you'll need to wait 30 days to file a claim. Claims must be filed no later than 90 days from the date the shipping label was created.
You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.
To file a claim, select the button below and add the following information to the form:
Tell us what happened - was your item damaged, or was your shipment lost?
Enter the claim information and your PayPal email address
Enter the following additional information:
Your first and last name
The buyer’s first and last name
Shipment tracking number
eBay item number
Screenshot of eBay Order Details
Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged item
See this help page for a link to file a claim. The link I tried to provide is not working at the moment.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308#section7