Insufficient Address using eBay Label.

Question

I bought an item that was described to be in working condition. It was not — and after making several attempts to contact the seller and being ignored, eBay eventually ruled in my favor. Using the label eBay provided to me under MBG, I gave the item to USPS. But today it says that the address is insufficient. Meanwhile, the return details say I will be refunded when the item is delivered.

I do not want the item back because it is defective — I want my money back…

comics-scifi-collectibles · Answer

@oml5235 Contact customer service and tell them that the seller did not provide a VALID return shipping label

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST