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Insufficient Address Provided Refund or Wait
I have a customer who made a purchase for 3 items each weighing 20lb.
The customer provided an address to ebay and I made 3 separate shippings through ebays shipping service.
To keep the packages as light as possible as I had a feeling usps wouldn't handle a single 60lb package properly.
Once the item was out for delivery usps found that the address the customer provided was incorrect or missing additional details.
Usps returned to me 2 out of the 3 packages.
Where the 3rd one has not been logged by usps for over 9 days.
So i opened a missing mail case for that item.
Now comes down to refunding the customer, and where I need some advice
1- Do I fully refund the customer and wait for usps to find my package/ pay me out for the lost package if not found
2- Do I only refund her for the 2 items I have received back so far and wait until the item is found or refunded by usps to refund her the final one
3- Do nothing besides letting the customer know I will take action once the last package is received by me or refunded by usps
Would greatly appreciate all your advice and insight.
If you need more details or questions about my issue let me know.
