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    Initiating Return
                     

    I am initiating the return on a defective item but confirm return icon is greyed out. Why?

    blackjacket
    blackjacket
    422View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    inceptions

    inceptions

    Mentor2 years ago
    27596View listings

    That is often because a photo(s) hasn't been uploaded. Also check to be sure all required information has been entered.

     

    If you are still experiencing a problem, at the link below, you can click Chat with our automated assistant. Scroll down the list of options and click Have us call you.

    https://www.ebay.com/help/contact_us?id=4002&st=10

                                           
                                                                                     
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