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Incorrectly filed dispute
Hi All - I recently sold and shipped two items with shipping insurance to a buyer and it was delivered with the box crushed and the contents damaged. The buyer filed a dispute based on not receiving the item, which is clearly incorrect, since he has received it. I messaged and told him I am willing to refund his purchase amount if he files for a return and returns all the contents of the order to me. The damaged contents still have some residual value and I want it all returned. Since he incorrectly filed a dispute for not having received the item, does he still have the option of requesting a return for refund? Any help is appreciated. Thanks!
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