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Incorrect tracking number provided by seller
I recently bought an item that never arrived. I went through the channels and the seller provided the USPS tracking number. When I checked with my Post Office they said that that tracking number did not have my address attached to it. So I have no idea where it got shipped to. The seller, now, has asked Ebay to review it and they have closed my file. Do I have any recourse here ?
1 comment
eburtonlab
Mentor1 year ago@ricfredr_73
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation of that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.