Locked
Discussions in this board are limited to the original poster and Community Mentors
Incorrect shipping label
A buyer purchased a floor buffer from me and received a
USPS shipping label however USPS doesn’t ship items
that large.
empi71123
Posted Sep 14, 2026 at 10:22 PM · Edited Sep 14, 2026 at 10:22 PM·Last reply 3 weeks ago
3 comments
empi71123
OP3 weeks agoHey i cancelled a order how long will it take for the seller to get the shipping fees back from USPS, i’m new to ebay and not to familiar with the process?
empi71123
OP3 weeks agoHey
golfingaddict
MentorSep 14, 2026 at 11:23 PMYou are responsible for setting the shipping and the carrier. When you list the item, you are asked to input the weight and size of the package.
If you created a USPS label, you will need to cancel that label and ship it another way.
The buyer does not receive the label; you create the label when you are ready to ship the package.
Box it up, get the correct size/dimensions and weights and check with UPS or FedEx to see if they will take a package that big.
To void a shipping label you printed on eBay, follow these steps:
Go to Manage shipping labels.
Find the item, then under the Actions column, select More Actions and choose Void.
Choose your reason for voiding the label and optionally add a message for the buyer.
Select Void shipping label to complete the process.
Note the time limits based on your shipping service:
USPS: You have 5 days to void the label; refunds take up to 21 days for approval.
UPS: You have 24 hours to void the label; if unused within 5 days, it will void automatically with credit issued.
FedEx: Labels cannot be voided because charges occur only after delivery.