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Incorrect Refund Issued-All proof was submitted-Case Closed-Need to speak to an agent.
I ordered 2 packages of dog treats together from one seller. Each package was shown to contain 20 treats for a total of 40 treats. The seller only sent one package containing 10 treats. (This product can be purchased either way.) I provided a photo of the 10 treat package and the mailer it came in and emailed the seller. After no response, I opened a case explaining the issue. Ebay gave me a refund for 1/2 of the total I paid where it should have been 3/4 the amount because I received 10 treats instead of the 40 I paid for . I tried to contact ebay but they tell me the case is closed. I really would like to speak to someone about this. Any way I can call them?
ovation-station
OP8 months agoI'll try your second option tomorrow-so burned out now! The first option through the bot only allowed me to click on the email option, not agent. It would be nice if ebay customer service paid better attention to the issue, especially when I made sure to clearly state the problem and provided photos. Anyway, thank you for your reply.
wooden_flower
Mentor8 months ago@ovation-station
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST