Incorrect refund for items that did not arrive

Question

Need to speak to a live representative regarding an incorrect refund for items that did not arrive.

disneyshopper · Answer

If you filed an Item Not Received case, the refund you received from the seller should have been item price + shipping. ebay collected the sales tax and remitted it to your state, so ebay will be refunding the sales price. If that doesn't answer your problem, then you can contact customer service.

Here's how to contact eBay general customer service:

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST