Incorrect Item Description

Question

I purchased an item described as "GENUINE LEATHER" and when I received it, it clearly is not. It is a product called, "LeatherTouch." I emailed the seller and they will not respond. What can I do??

Thanks

wooden_flower · Answer

@ez0318

Return it for a full refund.

Go to your purchase history - select return this item. Under reason for return, select does not match the description, and follow the prompts.

The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.