Incorrect address from buyer

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I have a buyer who keeps providing wrong address. I cannot get label and I have communicated this to buyer. They keep saying they corrected address but this has happened 3 times. Still wrong address

feelbetterbuys

20 View listings

Posted 3 weeks ago · Edited 3 weeks ago·Last reply 3 weeks ago

1 comment

inceptions

Mentor3 weeks ago

27552 View listings

Hi @feelbetterbuys

Correcting the address now is only going to impact future purchases, not the current one.

You should cancel the order using the reason that there is a problem with the buyer's address. Then relist the item and send the buyer the new item number so he can repurchase it. Remind him to review and correct if necessary the address shown on the checkout page before he completes payment.