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incomplete order
I ordered an earth auger with bits and rods. only the motor head was delivered without the accessories
I have left a message with the seller. being Friday I wish not to let too much time pass. What else can I do at this point?
2 comments
comics-scifi-collectibles
Mentor3 weeks ago@uskevi.hvxx5qmtt eBay can not make the seller send the missing items. They can however make the seller pay return shipping and then refund you 100%.
If you have not heard back from the seller then you should file a return request case. Don't let the seller stall you as you only have 30 days from the date of delivery to file the not as described return request case.
The eBay Money Back Guarantee over rules the sellers return policy
Here's what you need to do:
You should open a Return Request. Reason> Doesn't Match photos and description
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help:
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.
jacbarcollectibles
Mentor3 weeks agoYou will need to see if the seller responds to you over the weekend. What is the item number of the listing so we can look at it?