INAD requests return. Buyer did not read the title or look at the photos.

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We shipped the actual item shown in the photos and the title clearly stated the color.
is there a way to appeal an INAD?

lynnscorner

Posted 2 years ago·Last reply 2 years ago

2 comments

whattheactualfox

·2 years ago

Once an INAD is submitted, you either have the buyer return the item and get a refund, or keep the item and get a refund

I would report the buyer as @disneyshopper mentioned for misuse

You should only report a buyer if you think theyâ€™re violating our policies. Here are a few examples of when to report a buyer:

The buyer is demanding something that wasnâ€™t offered in the original listing
You believe the buyer is making a false claim
You believe the buyer is misusing the eBay Money Back Guarantee or the returns system
Theyâ€™ve asked you to complete a sale off eBay
Theyâ€™re abusing the bid retraction process, repeatedly bidding and then retracting bids
Theyâ€™re messaging you more than what would be considered normal, with no intention of buying the item

disneyshopper

Mentor2 years ago

You can report a buyer for misusing the Money Back Guarantee: