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INAD refund of original shipping cost?
I sold a handbag that I purchased at auction and believed to be authentic. I did not state in my listing that it was authentic nor did I have it authenticated by eBay or an independent party. Purchaser claims the serial number doesn’t match with the manufacturers number for this item, and submitted an INAD refund request.
I sent a return shipping label (at my cost) to the purchaser. They want to know if I’m also going to refund original shipping cost.
Am I required to refund this, also?
2 comments
stuff4divas
Mentor2 years ago@cathdavi42 yes, if the item sent did not match the listing
btw, it is not allowed on ebay to list unauthentic/counterfeit items
here it the info> https://www.ebay.com/help/policies/prohibited-restricted-items/counterfeit-item-policy?id=4276&st=3&pos=1&query=Counterfeit%20item%20policy&intent=unauthentic&lucenceai=lucenceai&docId=HELP1179
cathdavi42
OP2 years agoThank you. Obviously, I didn’t intend to list an inauthentic item: I assumed it WAS authentic when I purchased it. Never even thought to have authenticity confirmed. But point taken. I will refund original shipping, and tough lesson learned. 😕