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Improper Feedback Removal
In order to keep this post focused on what I need help with, I’ll leave out the circumstances, for now, that led to eBay’s improper removal of feedback I left for a seller. I also won’t comment, right now, on why this behavior is so harmful to the platform.
This is a chat transcript that was emailed to me by mistake. It is between an eBay supervisor whom I had chatted with earlier, and an eBay employee he contacted in SME Support Chat or information so he could email me an answer to my inquiry as to why my feedback was removed. Again, I can share that email answer later. Right now I’m looking for unbiased well-informed help on getting this obviously improper feedback removal addressed by, to begin with, having my feedback reinstated. Nothing I can find in eBay’s published feedback policy would allow for the removal of my feedback. Help please.
Seller misrepresented an item and you're blocking my negative feedback
2023-05-03
08:05:49 UTC Christian
(redacted)@ebay.com Order ID- 23-09938-75151 Buyer id-thgel No case ID. Issue- regarding feedback. This was removed (CSrequested) on the account as shown under the order ID. Essentially I am at a loss as to why this was removed as I can see no indictation of it violating policy. Would you be able to provide insight into this as I am unsure what to relay to the member
08:10:14 UTC Leon
Thank you for contacting the SME Support Chat, my name is Leon.Please stay connected while I review your question.
08:11:33 UTC Leon
Thanks very much for waiting, I'm still checking this
08:12:14 UTC Christian
No worries at all, Thanks for updating me.
08:12:41 UTC Leon
Thanks for waiting
08:13:49 UTC Leon
I was just looking there and to be honest I don't think that should have been removed. But they are a Concierge Seller and I know that they have a certain amount of feedbacks that can be removed out of policy
08:14:11 UTC Leon
The talking point on this would be that we are not able to see the action that was taken as that would have been on the seller's account.
08:14:30 UTC Leon
Although it has been removed from their profile it would still be recorded on our side and we can still view it
08:14:53 UTC Leon
We can't reinstate feedback but it's still visible internally on the seller's account. If there's any concerns with the seller, we can also get a report over to our Seller Risk Management team to see if we need to take any further action.
08:14:59 UTC Christian
Ah I understand, Yes I know they can have courtesies from reviewing in CSKB. That makes sense.
08:15:16 UTC Leon
Yeah, not ideal but it may have been allowed
08:15:23 UTC Christian
Great I'll explain this to the buyer without including the internal parts.
08:15:27 UTC Leon
Not an easy convo to have with the buyer
08:15:49 UTC Leon
The talking points above should help though 🙂
08:16:00 UTC Christian
Ah sure, is what it is haha. Just wanted to make sure before I go back and explain this! thanks for your time 🙂
08:16:18 UTC Leon
I am glad I was able to assist you today. Thank you for contacting the SME Support Chat and have a great rest of your day!
08:16:20 UTC
chat ended by Leon
dryophelia
Mentor3 years agoPrevious post for reference.
disneyshopper
Mentor3 years agoAFAIK, if you filed a case, and was refunded, then no one can leave feedback.
thgel
OP3 years agoI didn't file a case and was not refunded. As you can see from the chat transcript, I left feedback and eBay acknowledges that I left feedback. The two eBay employees on the chat agree it should not have been removed but went on to craft a completely nonsensical reply to me in order to cover up the fact that my feedback was improperly removed.