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I'm sure I received a counterfeit item, and the seller is no longer reachable.
I recently purchased an Apple Pencil (2nd generation), but upon receiving it, I realized it was a counterfeit. It lacks basic functionality, and I verified on Apple’s official website that it is indeed not genuine. I have contacted the seller to request a return or refund, but the seller is no longer responding. What should I do?"
1 comment
eburtonlab
Mentor1 year ago@fbcg7765
If you receive an item that does not match the description, file a "not as described" return and return the item at the seller's expense. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7