I'm in a chat doom loop trying to get ebay to connect me with an agent for a counterfeit item

Question

I got some fake airpods. I need help getting a refund... seller won't refund unless i ship it back at my own expense.

eburtonlab · Answer

@turbonetdis

If you filed a "not as described" return, the seller is responsible for providing for tracked return shipping.

If you chose a "remorse" reason for the return, the seller's return policy applies.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/