I'm deaf and I've been hacked. How do I chat with an agent?

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I'm deaf and I've been hacked. How do I chat with an agent? Every time I hit 'contact and agent' with their chatbot, it wants me to have one CALL ME. I've been hacked, and as usual, eBay has made it as hard as possible to remedy.

spankmastercharlie

645 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

jtzvwbug

Mentor1 year ago

🐞 Community Volunteer | USA |160 View listings

Hi @spankmastercharlie

Read the steps below, if you "Require" a chat option to communicate with an Agent. Then, use the Contact eBay link below to start a chat session. You'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent. You'll see a wait time estimate:

Use the Contact eBay link below and scroll down to > "Need more help?"
Click on one of the closest options (Selling or Buying) on the page.
Click on the appropriate topic related to your question(s).
Look for the "Chat with our automated assistant" link.
After a couple of questions you should type "Agent" into the text box if the assistant can not help.

Click on this link to begin an eBay Chat > > > Contact eBay

eBay Customer Service help is also available on social media:

> www.facebook.com/ebay
>www.X.com/ebay

Do Not Post Your Account Information Publicly. Use the private messaging options:

You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.

The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.