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    • Buying & SellingChevronRightIcon
    • Ask a MentorChevronRightIcon
    I'm a seller (USA). Buyer is in Canada. Carrier is sending Item back to me. Buyer never got it.
                     

    How do I tell eBay to intervene? It wasn't my fault. Do I have to wait for the seller to open a refund case?

    I have already provided the buyer with all the tracking info I know.

    mercebuff
    mercebuff
    206View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    wooden_flower

    wooden_flower

    Mentor2 years ago
    74096View listings

    You can wait for the buyer to open a not received claim, or if the item gets back to you before he does, just refund from your list of sold orders.  If you refund on your own, it won’t count in your service metrics.

                                           
                                                                                     
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