Locked
Discussions in this board are limited to the original poster and Community Mentors
I'm a new seller on ebay. Why are all of my sales on a 7-Day after delivery hold?
Summary: nikole4202 expressed frustration about their sales being on hold despite being a long-time eBay account holder. They were confused by conflicting information from customer support, stating their funds should be available 48 hours after confirmed delivery, but were labeled as high risk without explanation. lady_madonna advised that holds can last up to 31 days for new or infrequent sellers, sharing a link to eBay's policy. Despite an issue with confirmed deliveries, nikole4202 considered filing a complaint due to customer service challenges.
Despite my account being several years old I am a new seller to eBay. I sold one prior item that cost $200. This sale was completed successfully. I have 7-Day after confirmed delivery holds on my next three sales. Looking at eBay's guidelines it states 48 hours before my son should be available. I contacted customer support several times and was told different answers every time until finally just that the transactions had been ruled as high risk but they couldn't tell me why. I then informed the customer service representative that I too just like they had recorded the conversation and was immediately hung up on. I don't understand this it doesn't make sense and I am to the point of following a complaint with the better Business bureau. What should I do? Customer service is been of no help whatsoever and I cannot get my funds released any sooner?
nikole4202
OP2 weeks agoAlso let me say that the hold on inquiring about has been confirmed by eBay shipping label delivered. eBay's policy states 48 hours
lady_madonna
Mentor2 weeks agoThere is no reason to contact the BBB.
ALL new/infrequent sellers are subject to a temporary hold on their payout funds for up to 31 days.
You can read the Ebay policy here regarding holds:
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=
nikole4202
OP2 weeks agoLet me state to that this is a confirmed delivery with an eBay shipping label. And when I called I was told several different stories by different eBay support Representatives until I was asked for the reasoning behind it and was told they couldn't give me one. I can understand two days after delivery but not seven. And then to be hung up on by the customer support representative when I informed them that I too had been recording the call.