II sold an item that I have to ship the buyer paid for it, but I lost his address. How do I get his

Question

I sent the buyer a message, but no reply

wooden_flower · Accepted Answer

@hedgejudy

You don't need a printer if you have a smart phone. You can get the label as a QR code. You show the QR code to the clerk at the PO (or ups or fedex, depending on how you are shipping) and they will print the label for you.

Go to Orders in Seller Hub or My eBay.
Select Print shipping label.
Select a shipping service that says "Yes" under QR code.
Select QR code under Shipping label format.
Select Purchase shipping label.
Choose if you would like to download QR code. You will also receive an email with the QR code for each label you purchase.
Save the QR code on your device and bring it with your package to your nearest drop off location offering Print in store.

Some locations have a self-service machine that will scan the code and print the label for you.

wooden_flower · Answer

@hedgejudy

You should buy your label through eBay - the address will be loaded automatically, and you get a discount on the shipping.

If you need to ship outside of eBay, go to your sold orders and select see order details. The buyer’s contact info is on the far right of the page. Only use the address that the buyer provided at eBay checkout, to protect yourself from a not received claim.