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Ignored by seller and eBay
I contacted seller sine Jan 5, 2025. Ebay gave blood corporate policy about helping, and then more of that. 3rd experience, I let other two go, not to harm seller. Whatever I needed to be civil and polite. Now, neither seller or eBay has assisted. NOW, seller states it was delivered, which is NOT true. What now? I have enjoyed eBay, spent what I think is a lot of money, but feel that eBay has behaved like a giant corp that doesn’t care. I don’t want to be hard on them, but this disrespects all the individual sellers they represent. The seller has not answered me ever. Now, I am in a loop with eBay, they just keep telling me they are looking into it. I no longer feel it’s a trustworthy site. Would you report to a higher agency? Would you just accept it and never shop on eBay again, kinda like stepping on my own foot for someone else’s confusion? Spoke personally with our great mail man, he agrees item was not there. I live in a safe area, so I know it was not stolen, no others losses. Help?
eburtonlab
Mentor1 year ago@j.w.c78
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.
j.w.c78
OP1 year agoTried that, didn’t matter. No response from seller, ebay keep sending me policies, laying burden on me, not addressing seller. I wrote a review and told buyers to be aware of scam sight. Seller responded, said they weren’t scammers, blamed someone who worked for him, and hasn’t gotten back to me. I wish I could write another review. I started this in January, so running out of energy. Any other thoughts?
eburtonlab
Mentor1 year agoIf you have waited too long for help from eBay, take your documentation to your payment method, and be sure to let them know you have a case of "false tracking".