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If I'm deaf - Is there a way to access "TEXT" chat support instead of a phone call?
Every time I use the "chatbot" and ask to speak to an agent it only ever gives me the "CALL ME BACK" option but what am I supposed to do if I am deaf and cannot use the phone?
There used to be a "chat with agent" that would let me message them back and forth but I cannot seem to get that to pop up no matter what time of day I try? 😞
9 comments
krakencove
OP3 months agoFor a while I just used the twitter (X) customer service that @gator08041971 reccommended and it worked great! They were friendly and helpful. But now they discontinued it and I am back trying to figure out how to use chat support 😞 I have an issue with a return right now and absolutely no way to contact eBay about it because I am only getting the "have us call you" option! 😞
mr_lincoln
Mentor3 months agoHi @krakencove
Another option is this if you have an Instagram account:
https://www.instagram.com/ebay/
ferncliff-39
Mentor11 months agoHI @krakencove
I just helped another user 3 days ago find the "chat with an agent" option, but I checked again just now and it's gone - replaced with "Have us call you" or "Call us" - is that what you're seeing now?
I hope eBay isn't doing away with the live Chat - it's valuable to hearing impaired users.
I'll see what I can find out.
krakencove
OP11 months agoYes, that is all I'm seeing which is very disappointing because it used to always have an "online chat" feature 😞
ferncliff-39
Mentor11 months ago@krakencove
I've asked our internal eBay contacts to find out what's going on with this.
Hope to have some answers next week.
krakencove
OP11 months agoThank you so much!
mr_lincoln
Mentor11 months agoHi @krakencove
In addition to what @gator08041971 has provided here is a link to the eBay Help page for members who have special needs when communicating with eBay: eBay for users with special access needs | eBay
gator08041971
Mentor11 months ago@krakencove
You can try using the virtual assists via social media:
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't be. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
krakencove
OP11 months agoThank you so much for all the helpful info! 🙂