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if i accet return do i need to refund the shipping cost?
I just received a return request from a buyer. The item arrived in good order, and my policy says that I do not accept returns, however I would like to accept this return providing I only need to refund the merchandise cost paid by the buyer. I do not wish to refund the price the buyer originally paid me for shipping, nor do I wish to pay for return shipping.
Can anyone tell me if it is possible to accept a return, but to only refund the merchandise cost of the item? Thank you for your help!
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