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If Ebay is going to make talking to an agent so difficult - Amazon has a wonder customer service line - may go to them
Summary: supraman84 expressed frustration with eBay's customer service, particularly the difficulty in speaking directly with an agent about a defective product issue. They received damaged health capsules but could not reach eBay for assistance, as the company's policy only covers purchases for up to 30 days. inceptions and fashionsandbeauty4u advised supraman84 to consider a chargeback with their bank and to check if the seller might respond after the weekend.
I have been trying though the freaking AI chat to speak to someone that they cannot handle. Tried asking for an agent for CS rep many times. I'm about done with eBay. For as big as they are they need to be able to speak to someone without calling the FBI to do it. Just stating my frustrations. I rec'd bad health capsules that I opened outside the date (bought 3 at once) and you do not open sealed bottles until you need them. Low and behold, they were damage by either moisture or heat prior to me getting. (I kept them in a cool dark dry environment). Now I can't get through to ebay to ask questions by stating agent or customer service rep 10,000 times.
I hope they catch on before other selling locations start taking there business.
Shame I cannot get my question answered.
fashionsandbeauty4u
Mentor1 week ago@supraman84
I'm sorry you had trouble trying to reach eBay Help. Just like other large online companies, eBay is quite automated.
The eBay Money Back Guarantee covers your Purchases for up to 30 days after delivery. There really are no exceptions.
As mentioned, your option now is to file a chargeback with your bank. Have you contacted the Seller?
supraman84
OP1 week agoYes, they have not yet replied, but it may be due to being the weekend, but I'm sure I'll get the same out of the time reply if they do.
inceptions
Mentor1 week agoHi @supraman84
If your question is can eBay help with this situation, the answer is no if it has been more than 30 days since receipt. See eBay's Money Back Guarantee (you'll find a link to this page on every item listing).
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&from=EBAY_AI&origin=EBAY_AI
You can however contact your credit card company to inquire about a charge back for this defective item.
supraman84
OP1 week agoThanks. It's just a shame that you cannot talk to someone. My family is big on Amazon and love their customer service. I like ebay but it makes me wonder more about using Amazon more in the future.