if a seller sends an empty package what is a buyers recorse

Question

seller sent package that arrived but had nothing inside,package was sealed up and untampered ,seller never contacted me when i asked for ebay to help,what is my recourse, i feel ripped off,it is currently on appeal

comics-scifi-collectibles · Answer

@drwjim68 I am sorry that you had a bad seller. You are covered by the eBay Money Back Guarantee. This not only gets you a full refund but also goes on the sellers record.

You have 30 days from date of delivery to file an item not as described refund request on eBay.

Select the return item button on this page: https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

Doesn't match pictures or description. Since you didn't order an empty package. Do NOT file a not received refund request as you will lose since tracking shows delivery. You may have to mail back the empty package to get a refund if the seller doesn't co-operate.

4 business days after filing the return request if the seller has not provided a return shipping label OR sent the funds to your PayPal account to pay return shipping if they are in another country then ask eBay to step in and help:

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If you have to purchase a label at the post office with the funds that the seller provided be sure to upload the tracking number into the case. The tracking number is your proof of delivery.
Returns to countries that do not have 1st class delivery confirmation MUST be shipped Priority Mail.

See this link to the USPS website that shows which countries have delivery confirmation for 1st class international packages.

https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International