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Identity Verification Issue – “Resolve Open Issue” Still Showing After 3 Weeks
Hi everyone,
I’m hoping someone can help me with an ongoing verification issue on my eBay business seller account.
I registered the account as a US LLC business account. The account setup/dashboard shows “All set,” but whenever I try to create my first listing, the payment section shows “Resolve open issue” and I’m unable to proceed.
I contacted eBay Support and was told that the issue is related to identity/visual verification. They said I would receive an email containing a verification link, but the email never arrived.
Since then, I have contacted eBay Support five times. Each time I was told that the issue had been escalated and that I should wait approximately 72 hours. I was also given the case reference SR# 1-508548963190. It has now been around three weeks, and I still haven't received the verification email/link.
The LLC is registered in the US, while I am the beneficial owner and reside in Pakistan. My stakeholder information therefore contains my Pakistani residential details and nationality, while my US ITIN is entered under Government ID verification. I can provide all required identity and business documents.
Has anyone experienced a similar situation where the account shows “All set” but listing is blocked by “Resolve open issue” because the identity verification link was never received?
If so, how did you get the verification link resent or the issue escalated to the correct team?
Any guidance would be greatly appreciated. Thank you.
