Locked
Discussions in this board are limited to the original poster and Community Mentors
Identity Verification 8 Day of Issues
Summary: ryanselite is experiencing difficulties with identity verification on their account, which was started four years ago. They recently refreshed their data to resume selling and posted 12 items successfully before encountering verification issues. Despite multiple attempts to resolve this with support and being unable to submit documents, they still receive error messages. ryanselite is uncertain whether to cancel and restart the account, seeking advice on potential solutions.
I am having Issues with My Identity Verification. Some context.
Started account 4 years ago and sold 1 item. Didn't do anything in between that time till early September 2026. I went in refreshed data, banking info information, etc., to get to start selling again. I was able to to successfully post 12 items with no issues, Then on 9/10 I was asked for an ID Verification. In attempting to complete it, I get error messages both on mobile and desktop (See images). After today I have made 4 attempts to help with resolution. As helpful as the reps try to be, nothing is yet to be done. Today, I asked if I can speak to the next level of support, and they couldn't/wouldn't do it. of I am at a loss and not sure what to do next.
PLEASE NOTE: Even though the message from my phone states that verification is in progress, I never submitted anything. This has been verified by multiple reps on my call.
Do I cancel the account and start all over again since I only have 12 items listed? Is there someone that can help me? Any feedback will be helpful. 
eastlaneave
Mentor2 weeks ago@ryanselite
Don't cancel your account; the new one may have the same issue.
Here are some things to try, and at the end, an optional ID upload
A) Log out and back in.
Clear your cache
Use a different browser (example: Chrome, Edge, Firefox, Safari)
Browsers and clearing cache advice:
https://www.ebay.com/help/policies/technical-issues/technical-issues?id=4220
B) Try on the computer if you are using the App, or vice versa
C) There are some tech issues that may be solved by
1) save your listing for later (scroll to the bottom)
2) close eBay
3) re-open eBay
4) re-open your draft
If you have been requested to upload documents, here is the link to do so
https://ocsnext.ebay.com/ocs/mudcwf?deptName=USe2MListing
or: https://ocswf.ebay.com/mudcwf?deptName=USRiskManagement
Select "proof of identity"
Accepted file formats: .gif, .jpg, .jpeg, .pdf, and .png. You may add up to 10 documents at 1 time, 5MB each.
Let me know if this helps