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I won't to appeal
How to start an appeal? Where exactly should I place photographs proving that the arrived product does not correspond to the description in the ad?
3 comments
gosimus
Mentor2 years ago@nataliahouston20144
< How to start an appeal? ... the arrived product does not correspond to the description >
You opened a Not As Described claim and eBay found in the seller's favor? I have never before heard of this happening. Will you provide more details, please? Did you actually open a NAD or did you choose the reason that the item was not received?
Ordinarily, to answer questions, I initiate a claim and go far enough to find an answer without actually going through the entire process. I can't access an appeal form, so I can't reply specifically. Have you tried just getting the picture on your clipboard and pasting it in?
Here's the Help topic on appeals: https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/appeal-outcome-case-buyer?id=4039
mr_lincoln
Mentor2 years agoHi @nataliahouston20144
-If you have not filed a return through eBay for an item that does not match the pictures or description you can do that through the item in your Purchase History. You will get a prepaid shipping label for the return from eBay and the Seller will have 2 days to refund you once they get the item back. Failing that you go back to the claim and ask eBay to step in.
-If you processed a return but it was either denied or eBay ruled int he Seller's favor you can appeal that decision: Appeal the outcome of a case as a buyer | eBay
twinkling.smile
·2 years ago@nataliahouston20144
You requested a return I suppose, for an item that doesn’t match the listing.
One picture is enough.
This is the guide for all kind of returns, including items that don’t match the listing.
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041