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I Will stop shopping at Ebay!
Summary: precisiondecommission expressed dissatisfaction with eBay, stating intentions to stop shopping there. In response, eburtonlab offered advice for handling a potential 'false tracking' issue involving a delivery not matching the buyer's address. They suggested obtaining documentation, contacting eBay through social media, and considering options like filing a "not as described" return or seeking resolution through a payment method. They also recommended purchasing from experienced sellers to avoid scams.
This is the second item in a short amount of time that I happen to be at the house I get the alert package was delivered I go outside the door there is nothing.
First time I called and was refunded but they said package was stolen from my front door. I told them I have cameras tell me what time package was delivered show me the picture of the package at my front door... nothing
We dont have a problem with stolen packages I am dreading the conversation with customer service because the already label me as a house where packages get stolen.
I am not waisting a lot of energy if they dont show me the picture of the package at my front door or received my video footage as evidence I will start to do my shopping on Amazon
eburtonlab
Mentor4 months ago@precisiondecommission
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.