I was shipped a DEAD plant and cannot find where to request a refund without refurn

Question

Ordered an orchid $21.50+12.00 shipping, Paid an extra $10.21 for hotbox shipping and the plant received is dead. I cannot find the resolution center to ask eBay to help me. Seller says he doesn't accept returns. Now ignoring my messages.

eastlaneave · Answer

@sebringweb

I am sorry that happened!

You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.