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I was shipped a broken psa slab.
I was shipped a broken psa slab. I already reached out to the seller for a return. Obviously it was declined. Is there nothing else I can do?
3 comments
inceptions
Mentor1 week agoHi @taurosmeat
Here's what to do...
If you’ve received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
taurosmeat
OP1 week agoI might’ve already messed up because I did the refund option. The seller declined, and the case is closed already. So I’m not able to open a new case now.
inceptions
Mentor1 week ago@taurosmeat
It sounds like you did not go back to the case to ask eBay to step in. However, eBay may have refunded anyway. Check your emails to see if they sent a confirmation (it does take time for a credit card company to post refunds, so it may not be showing up there yet if it's been less than a week or two).
You can contact eBay by going to the link below and clicking the contact option. In the chat box, type Agent to receive a callback from eBay. You may have to repeat the word Agent several times before you get the option, so be persistent.
https://www.ebay.com/help/buying/returns-refunds/returns-items-not-received-refunds-buyers?id=4008&from=EBAY_AI&origin=EBAY_AI