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I was Scammed!
Please Help!
I ordered a camera lens which I agree was too good a price to be true and even worse from a new seller. Initially the seller never responded to messages. The order status went from paid to delivered instantly. Also the tracking number provided is fake. It shows it was delivered to my city and received by a person by a name I do not recognize. What's worse, I just saw on the seller's profile that another buyer just left a rating with comments describing the same fraudulent activity from the Seller. How can I get my money back? I submitted an Item not received report. Will ebay make sure I get a refund no matter what the fraudulent seller claims???
eburtonlab
Mentor4 months ago@supermanai
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.
supermanai
OP4 months agoThis isn't a case of false delivery. Its a case of a seller not sending anything at all and providing a tracking number that shows delivered. At the UPS site, it only shows delivered to my city and not full address. Also, it has a random person's name as the recipient of the package.
eburtonlab
Mentor4 months agoIts a case of a seller not sending anything at all and providing a tracking number that shows delivered. At the UPS site, it only shows delivered to my city and not full address. Also, it has a random person's name as the recipient of the package.
That is exactly what "false tracking" means.